RESERVATION, CANCELLATION AND NO SHOW POLICY

BOOKING POLICY

Please note that your booking confirmation will show the dining duration, please respect the end time as we will need the table back for the next arriving guests.
Please contact the restaurant if you would like to extend the time limit on your reservation or place a special request.
Late arrivals do not incur late start time, extensions may not be given to the dining time.
Your table will be held for 20 minutes after your reservation time, after which we reserve the right to give it away to guests on our waitlist.

CANCELLATION OR CHANGE OR NO SHOW

We ask that any changes or cancellations to your reservation be made no less than 48 hours prior. Please be mindful that we may not always be able to accommodate last-minute changes to bookings - this includes adding additional guests or switching to larger tables.

A pre-authorization is required upon booking for groups of 6 people or more. Thirty One reserves the right to charge a cancellation fee when one of the following conditions has been met:

1. Booking is cancelled within 48 hours.
2. Guests do not show up for the reservation (bookings will be considered no-show after 20 minutes)
3. Party size is less than the original booking by 2 or more guests without notice.

The cancellation fee will be deducted from the registered card on file.
If the need to cancel arises, please cancel 48 hours prior to avoid the cancellation fee being charged.

GROUP BOOKING CANCELLATION OR CHANGE OR NO SHOW (7+Guests)

Group bookings cancelled with 15 days or more notice (excluding the day of the booking), are eligible for a full refund of the deposit paid. Group bookings cancelled with 7 to 14 days’ notice (excluding the day of the booking), will be charged a cancellation fee equal to the deposit paid or credit card guarantee. Group bookings cancelled with less than 7 days’ notice (excluding the day of the event), will be charged the agreed ‘minimum’ spend.

If your group booking is unable to be held due to government restrictions (such as COVID-19 restrictions), we will retain your deposit until you are able to reschedule the event for a future available date. A full refund of the deposit paid is only available if the booking is cancelled with 15 days or more notice as per the above conditions. We will request your final guest numbers 10 days prior to your event. This is the number you will be charged for. Neither the client or Thirty One shall be responsible to the other for any changes to the agreed event requirements should the changes be a result of any statute, governmental regulation or any act of god, fire, natural disaster, damage to the venue or other causes beyond the reasonable control of the parties. In the event of such a force majeure, the parties shall agree to amend or cancel the Agreement and all deposits shall be refunded. ThirtyOne will not be liable for any damages caused as a result of cancellation.

EVENT BOOKING CANCELLATION OR CHANGE OR NO SHOW (7+Guests)

Events cancelled with 28 days or more notice (excluding the day of the event), are eligible for a full refund of the deposit paid. Group bookings cancelled with 7 to 27 days’ notice (excluding the day of the event), will be charged a cancellation fee equal to the deposit paid or guarantee. Events cancelled with less than 7 days’ notice (excluding the day of the event), will be charged the agreed ‘minimum’ spend. If your event is unable to be held due to government restrictions (such as COVID-19 restrictions), we will retain your deposit until you are able to reschedule the event for a future available date.

A full refund of the deposit paid is only available if the event is cancelled with 15 days or more notice as per the above conditions. Neither the client or Thirty One shall be responsible to the other for any changes to the agreed event requirements should the changes be a result of any statute, governmental regulation or any act of god, fire, natural disaster, damage to the venue or other causes beyond the reasonable control of the parties. In the event of such a force majeure, the parties shall agree to amend or cancel the Agreement and all deposits shall be refunded. ThirtyOne will not be liable for any damages caused as a result of cancellation.

BOTTOMLESS BRUNCH)

Cancellation or changes to your booking must be made at least 6 days prior to your booking by contacting Thirty One by email on [email protected] or by phone 09 218 5164 or you will be charged a fee. If you are unable to keep your reservation and you fail to cancel the reservation according to the notice period a $29 NZD charge per person will be charged to the credit card provided.

Thank you for respecting our venue policies, and supporting the hospitality industry. We look forward to serving you!